On Tuesday, July 26, 2011 at approximately 6:45am Barbara Busby, Call Services, received a Cable TV repair call from a Rock Hill Comporium customer. The call seemed to be a normal repair request from a customer who had a slight speech impediment. Little did Barbara know this was no normal repair call.
As the conversation progressed Barbara noticed that the customer’s speech became more slurred and the caller seemed confused. Barbara became concerned and patiently conversed with the customer to determine if she needed medical help. Once it was determined that medical help was needed Barbara kept the caller on the line and contacted 911. She explained the situation and connected the customer to 911 while staying on the line. By this time the caller’s condition had deteriorated so much that she could not speak at all. Barbara had to give 911 the caller’s name and address since the customer could no longer speak for herself. Barbara stayed on the line for approximately ½ hour and kept comforting the customer until help had arrived.